Interactive Display Buying Guide: Warranty, Service, and Technical Support Details

Used across various fields from education to business, the interactive display should be considered a long-term investment. When choosing a model, attention should be paid not only to its technical features but also to its warranty and service support. This is because any issues that arise during heavy use must be resolved quickly and reliably, as this directly affects the device’s lifespan. In this guide, we cover the key warranty, service, and technical support details to consider when purchasing an interactive display.

Warranty Period and Coverage

The warranty period of an interactive display is one of the most critical factors in the purchasing decision.

• The standard warranty period is usually 2 years, although some brands may offer 3 years or even longer coverage.
• It’s important to check whether the warranty includes key hardware and software components such as the display panel, touch surface, and firmware updates.
• It’s important to check whether the warranty includes key hardware and software components such as the display panel, touch surface, and firmware updates.

Emkotech interactive displays provide reliable usage with extended warranty periods and comprehensive support services.

Technical Service Support

When purchasing a product, the strength of the service network is just as important as the warranty itself.

• Choose companies with a service network capable of operating nationwide.
• Choose companies with a service network capable of operating nationwide.
• On-site service options are a major advantage, especially for large institutions.

Emkotech has a nationwide technical service network across Turkey. Our teams, coordinated from our Istanbul headquarters, operate year-round to address the needs of institutions using EmkoBoard throughout the country.

Spare Parts and Repair Speed

When a malfunction occurs, quick resolution is crucial to prevent disruption in educational and business processes.

• Brands offering original spare parts should always be preferred.
• Short repair times help increase user satisfaction.

For all EmkoBoard models, spare parts support is available for as long as the average lifespan of your device from the time you start using it. In case of a technical issue, our teams will guide you toward the most suitable intervention to extend your EmkoBoard’s operational life.

Technical Service Support

When purchasing a product, the strength of the service network is just as important as the warranty itself.

• Choose companies with a service network capable of operating nationwide.
• Products without adequate service support may result in high transportation costs in case of malfunction.
• On-site service options are a major advantage, especially for large institutions.

Emkotech has a nationwide technical service network across Turkey. Our teams, coordinated from our Istanbul headquarters, operate year-round to address the needs of institutions using EmkoBoard throughout the country.

Why Are Warranty and Service Support So Important?

An interactive display is more than just a screen; it’s an integrated solution that combines touch panels, multiple operating systems, and various connected software. Therefore, even minor issues caused by heavy classroom use often require professional attention. Strong warranty and service support extend the device’s lifespan and ensure that you get the best return on your investment.